Customer Service is a critical factor for keeping your clients coming back and ensuring theyll refer you to others. Growing your business will be a difficult task at best if you dont perform, meet and exceed your clients expectations, and provide service that creates customers for life. Customer service is all about the customers perception. […]

Lets face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives dont have great customer service skills, it doesnt matter. Customer service should be a number one priority to any business.But how do you train sales staff to be good at customer service? Customer […]

Are you in sales management for the money? Of course you are - and thats fine but you must not lose sight of what will get you the money you are after. Developing the plan, implementing the plan and monitoring results - while being merely aware that you are making money. Winning starts with a […]

From everything youve heard about the risk of fraud on eBay, you might think its only buyers getting scammed - but you couldnt be more wrong. Here are a few common scams that sellers fall for every day.The Rubber Cheque.This one obviously isnt limited to eBay - its been going on for years in all […]

What is Pay-for-Performance?In times of economic downtown, sales are down, profits shrivel up, and unemployment is on the rise. Companies, in order to survive, are turning to forms of pay that are not seen as an entitlement. Traditionally, base pay is seen as an entitlement. You go to work and put in your time, and […]