In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of CRM is to help […]

Firing someone is always going to be thankless task, rife with stress and a fraying of nerves. Here are some ways in which resentment and conflict can be minimised throughout this difficult processFiring, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action […]

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Sales managers frequently approach me for advice on how to keep salespeople motivated, especially when sales reps get into a rut - and seem to keep slipping deeper into it. Telling managers what not to do usually solves the problem. Most managers do things to de-motivate salespeople without even knowing it.Let’s take the idea of […]

A new idea is merely the combination of two or more old ideas. The creation of a new idea is the critical first step in establishing any business. People who dream of setting up their own business but dont succeed, generally fall into one of three categories: (1) too few ideas (2) too many […]